Refund policy

Last updated: November 7, 2026

Refund policy

All sales are final. Because skincare products are personal care items, we do not accept returns, exchanges or refunds once an order has been delivered. This includes orders where you have changed your mind, no longer need the product, or find that it does not suit your skin.

Please read the product description and the ingredient list before you order. If you have sensitive skin or allergies, we recommend doing a patch test first.

If something is wrong with your order
If your order arrives damaged or leaking, if you receive the wrong item, or if a product is past its expiry date, we will make it right. Contact us within 48 hours of delivery at Deutschecare@gmail.com or on WhatsApp, with your order number and clear photos of the product and its packaging. After we review it, we will replace the item or refund you.

Cancellations
You can cancel an order before we pack it. Please contact us as soon as possible. Once an order has been packed, it can no longer be cancelled.

Your rights
This policy does not limit any rights you have under the law in Lebanon.