Shipping policy

Shipping policy

Where we deliver
We deliver to addresses in Lebanon.

How we prepare your order
Our products are kept in stock in Lebanon. Once your payment is confirmed, we pack your order and send it to you as quickly as we can. We will contact you if we need to confirm any detail about your order or delivery.

Delivery cost
The delivery fee, if any, is shown at checkout before you pay.

Payment
You can pay with Whish Money. We prepare your order once we have received your payment.

Your address
To help the courier find you, please give your full address at checkout, including the area, street, building and floor, a nearby landmark if you can, and a phone number that you will answer. The courier may call you before delivery.

Delivery times
Any delivery times we give are estimates and are not guaranteed. Delays can happen for reasons outside our control, such as road conditions, weather or courier availability. If your order is delayed, we will keep you informed.

Problems with your delivery
If your order arrives damaged, is not what you ordered, or does not arrive, please contact us right away at Deutschecare@gmail.com or on WhatsApp with your order number. Please also see our refund policy.